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Based on a dyadic perspective, the purpose of this paper is to include the contributions of employee and customer in a service process and to examine the underlying mechanism of customer organization socialization on service performance.

The authors used a unique survey data pertaining to the service industry. The authors collected their data from multiple sources (customers, front-line employees and these employees' managers) in the divisions of a large service organization – Ping An Insurance (Group) Company of China. The authors adopted hierarchical regression moderated path analysis approach to examine our moderated mediation model.

The authors find that both the quality of customer service and the quality of employee service play as moderators in the relationship between customer organization socialization and service performance. And quality of customer service moderates the relationship between customer organization socialization and quality of employee service.

The literature has focused primarily on service performance improvement based on the dyadic perspective of customer and employee. The research develops a moderated mediation model and contributes to the literature by empirically examining customer organization socialization.

This paper aims to estimate the international competitiveness of China’s biomass energy products during 2007-2016 in the context of the Belt and Road Initiative.

In this paper, the authors used the constant market share model and the revealed comparative advantage index to analyze the evolution trend of China’s biomass products’ international competitiveness during the past decade from 2007 to 2016 based on the market structure of the Belt and Road Initiative.

The results show that: China’s major biomass energy products have no comparative advantages in the world market, nevertheless, their international competitiveness is on the rise; China’s biomass energy products have been agglomerated to the regional markets where the market demand growth is fast in the Belt and Road countries; and the unreasonable structure is an important factor influencing the international competitiveness of China’s biomass exports.

The authors analyzed the international competitiveness of China’s biomass energy products based on the “Belt and Road Initiative” with all the trading items, in an effort to propose policy implications for enhancing the comparative advantages of China’s biomass products in the international market especially in the Belt and Road regions.

This paper proposes an intelligent fault diagnosis method, which aims to obtain the outstanding fault diagnosis results of the gearbox.

An intelligent fault diagnosis method based on energy entropy-weighted complementary ensemble empirical mode decomposition (EWCEEMD) and support vector machine (SVM) optimized by whale optimization algorithm (WOA) is proposed. The raw signal is first denoised by the wavelet noise reduction method. Then, complementary ensemble empirical mode decomposition (CEEMD) is used to generate several intrinsic mode functions (IMFs). Next, energy entropy is used as an indicator to measure the sensibility of the IMF and converted into a weight coefficient by function. After that, IMFs are linearly weighted to form the reconstruction signal, and several features are extracted from the new signal. Finally, the support vector machine optimized by the whale optimization algorithm (WOA-SVM) model is used for gearbox fault classification using feature vectors.

The fault features extracted by this method have a better clustering effect and clear boundaries under each fault mode than the unimproved method. At the same time, the accuracy of fault diagnosis is greatly improved.

In most studies of fault diagnosis, the sensitivity of IMF has not been appreciated. In this paper, energy entropy is chosen to quantify sensitivity. In addition, high classification accuracy can be achieved by applying WOA-SVM as the final classification model, improving the efficiency of fault diagnosis as well.

With the development of the modern economy, vehicles are no longer a luxury for people, which greatly facilitate people’s daily life, but at the same time bring traffic congestion. How to relieve traffic congestion and improve its capacity is a hot research area. This paper aims to propose a new simulation framework for crowd transportations to ease traffic congestion.

This paper establishes related simulation models such as vehicles, traffic lights and advisers. Then the paper describes their relationships, gives their interaction mechanism and solidifies the above into a software implementation framework.

This paper proposes a simulation framework for crowd transportations.

In this framework, traffic lights are used as a control method to control the road network and road conditions are used as an Affecter to influence individual behavior. The vehicle passing rate is defined by the correlation between endowment and the start time of the traffic lights. In this framework, members are related, dynamically adjusted according to road conditions and dynamically optimized member decisions. The optimal path is dynamic and real-time adjustments are made for each step forward. It is different from the traditional optimal path in which there is only one fixed one and it is different from the macroscopic optimal path that does not exist.

The authors designed those experiments to test the sensitivity of graphene when it is exposed to NO₂ gas, to find a way to decrease the recovery time of graphene and to find the difference effect between monolayer and bilayer graphene in the experiments.

The authors transferred graphene from film on Cu foil to NO₂ sensor sample and measured the resistances of on monolayer and bilayer graphene when they were exposed to NO₂ gas under different concentration; then, the authors obtained the results.

The results show that monolayer graphene exhibits a linear response when the NO₂ concentration is below 20 ppm. But the monolayer graphene will not be so sensitive to NO₂ gas when the concentration continues to reduce. The desorption time of monolayer graphene is longer when compared with bilayer graphene. It shows faster recovery time and higher response of bilayer graphene under low NO₂ concentration. And the limit detectable NO₂ concentration of bilayer graphene is 50 ppb. Desorption time of bilayer graphene is shortened to below 20 s under UV light.

The authors found a reliable way to decrease the recovery time of graphene when it is exposed NO₂ gas and got the concrete data.

The purpose of this paper is to explore the impact of product information on impulse purchases in a cross-border electronic commerce (CBEC) setting from the perspective of cue stimulation.

This study proposes a research model of impulse purchases in CBEC based on the cue utilization theory and Stimulus-Organism-Response (S-O-R) model. The research model was tested using covariance-based structural equation modelling. Data were collected from the consumers of a popular CBEC platform in China.

A high-quality product description has a significant positive effect on concentration but not on curiosity and autotelic experience. A high-quality product display has a significant positive effect on concentration, curiosity and autotelic experience. High-quality product content has a significant positive effect on curiosity and autotelic experience but not on concentration. Curiosity and autotelic experience both have a significant positive effect on impulse purchases; however, concentration has no such effect on an impulse purchase. Curiosity and autotelic experience have a full mediation effect between product display and impulse purchases and between product content and impulse purchases, respectively.

This study integrates the S-O-R model and cue utilization theory to construct a theoretical model of product information-flow experience-impulse purchases. According to the model, we can understand how product information influences consumers' impulse purchases in CBEC.

Networks linking tourist attractions or organizations are a major focus of tourism research. Despite extensive research on tourism networks, academic research on the spatial structure and formation of wine tourism networks is limited. This study aims to investigate the spatial structure and factors influencing the development of a network among Ningxia wineries, an emerging wine tourism destination in China.

This study uses social network analysis to uncover “what” the spatial structure of wine tourism networks looks like. Sixteen in-depth interviews were conducted among key stakeholders to explain the “why” of such structural characteristics.

The results show that in an emerging wine tourism destination, popular tourist attractions enjoy high centrality and hold key positions in the wine tourism network. Small wineries exhibit high closeness centrality, and only one winery serves as a network broker. According to the stakeholders, the importance of network actors will increase as their economic and political importance increase, while small wineries that lack differentiation in the network may perish.

Local governments can implement the suggested measures for improving network connections, and wineries are advised to find suitable positions to improve the experiences of tourists.

This study pioneers the identification of the distinct structure and factors influencing the network of an emerging wine tourism destination, thus enriching the understanding of the interplay and roles of different actors.

The purpose of this paper is to explore the social responsibility performance’s current situation, influencing factors and mechanisms of multinational companies (MNCs) in China. The paper is based on the MNC’s social responsibility performance factors to find some relevant reasons for unsatisfied performance and on the multiple perspectives such as institutional distance and stakeholders, to provide feasible solutions for MNCs to assume civic responsibility and the high-quality development of the host country.

The study uses general literature review and empirical analysis to analyze the way and degree of various factors which are affecting the social responsibility of MNC in China, and supplements the deficiencies of previous studies.

The paper reveals the influencing factors and mechanisms of MNCs’ social responsibility in China through the regression results. In addition, based on Research Report on Corporate Social Responsibility of China (Huang et al., 2013/2019), the paper also summarizes the performance and dynamic changes of MNCs social responsibility in the Chinese market in the past decade.

The paper enriches research on the social responsibility of MNCs in the background of non-western countries, dynamically describes the performance of MNCs’ responsibilities in a 10-year span and solves the problem of inconsistent research conclusions caused by too long time span. The paper also creates the “local enterprise responsibility level” to quantify the development of the host country’s responsibility, and identifies the “responsibility demonstration effect” of state-owned enterprises and private enterprises.

This paper aims to examine the relationship between the main decisions for designing distribution centers (DCs) and the contextual characteristics of the distribution networks.

Experts were surveyed and responses analyzed quantitatively through multivariate data techniques. This study considered four contextual characteristics that were deemed as influential for DC design: types of routes in the distribution network, quantity of DCs, distribution network levels and company size.

This paper evidenced which decisions are affected by each contextual characteristic encompassed in this study. This paper identified that the characteristic types of route in the distribution network must be carefully considered, as it had the greatest amount of associations with the decisions for designing a DC.

Despite its importance, most studies on design of DCs disregard the effect of the context in which DCs are inserted. This research provides arguments to support decision-making process of DCs design, increasing assertiveness of their planning. This work fulfills a literature gap by empirically examining the effect of contextual variables on the decisions related to DC design. Regarding practice, this paper addressed a fundamental issue for managers looking to design a DC, as it evidenced how contextual characteristics impact the decision-making.

This paper aims to take International SPOrt (ISPO) as a typical case to study how exhibition organizers can reshape their relationship with users through business model innovation to answer the question that how enterprises can help the exhibition industry to upgrade and develop through business model innovation in the internet environment.

Faced with the development of internet technology, the impact of online platforms, the relationship between exhibition organizers and their customers are facing unprecedented challenges. On the basis of the literature review, this study analyzed the innovation of exhibitors’ business model from three modules: value proposition, revenue logic and cost base and how to reshape their interaction with users through innovation. This study systematically analyzed the innovation of the ISPO business model and the process of reshaping its relationship with users and dynamic interaction with a single case study method.

The main conclusions are as follows: the starting point of reshaping the relationship between exhibition organizer and users in the internet era is to re-understand the needs of customers, the key point of reshaping the relationship is to further cultivate the industrial value and the sustainability of the relationship lies in the customer life cycle management.

From the perspective of exhibition organizers filling the gap of case study in the field of the exhibition. In the area of the exhibition, previous studies rarely started from the perspective of exhibition organizers, but, this paper discusses the interaction between exhibition organizers, exhibitors and visitors from this perspective in this study.